General terms and conditions

1. Scope

These General Terms and Conditions apply to all services and offers provided by byFrann, in particular Personal Training, Coaching, nutrition and movement support, individual programmes, online support and group training.

Provider:

byFrann
Francesca Strebel
Industriestrasse 31
6300 Zug
Switzerland

Email: f.strebel@icloud.com
Phone: +41 76 560 08 01
Website: www.byfrann.ch

Any deviating agreements must be made in writing. Email is considered sufficient written form.
 

2. Scope of Services

The specific scope of services is determined by the respective offer, quotation or written agreement.

Depending on the booked offer, services may include in particular:

• personal assessment

• health and movement analysis

• body analysis

• personal training

• individual training plans

• nutrition analysis and nutrition support

• coaching on mindset, habits and recovery

• regular 1:1 coaching sessions

• progress reviews and adjustments

• WhatsApp support

• group training

byFrann provides the agreed services to the best of its knowledge and with professional care.

A specific health, physical or personal outcome cannot be guaranteed. Results depend in particular on individual circumstances and on the client’s active and independent implementation.
 

3. Conclusion of Contract

A contract is concluded once an offer or quotation has been confirmed in writing by the client or once byFrann has issued a binding booking confirmation.

The booking of a programme, coaching service or appointment is binding.
 

4. Prices and Payment

The prices agreed at the time of booking or stated in the quotation apply.

All prices are stated in Swiss francs.

Any legally applicable VAT will be shown separately where required.

Invoices must be paid within the payment period stated on the invoice.
 

5. Appointments and Cancellations

Individual appointments may be rescheduled or cancelled free of charge up to 24 hours before the appointment.

In the event of a later cancellation or a no-show, the appointment may be charged in full or considered used.

In the event of illness or exceptional circumstances, byFrann may offer an alternative solution at its discretion. There is no entitlement to this.
 

6. Programmes and Early Termination

Programmes are booked for the agreed duration.

Once a programme has started, there is generally no entitlement to a refund of amounts already paid or agreed if the client ends participation early for personal reasons.

This applies in particular in cases of holidays, professional workload, lack of time or a change in personal goals.

In the event of prolonged illness, injury or other exceptional circumstances, it may be assessed jointly whether the programme can be paused or continued at a later date. There is no automatic entitlement to this.
 

7. Group Training

Participation in group training is subject to registration and the organisational arrangements communicated for the respective session.

Missed group training sessions are generally not refunded or made up.

byFrann may reschedule or cancel group training due to illness, insufficient participant numbers, force majeure or other unforeseen circumstances.

If a paid session cannot take place and cannot be rescheduled within a reasonable period, the corresponding amount will be refunded or credited.
 

8. Health and Personal Responsibility

Participation in training and coaching services takes place at the client’s own responsibility.

The client is required to inform byFrann before and during the collaboration of any relevant health complaints, injuries, illnesses, pregnancies, limitations or medical recommendations, insofar as these may be relevant to the training or coaching.

If there is uncertainty as to whether a particular type of training is medically suitable, the client should consult an appropriately qualified medical professional before participating.

Exercises must be carried out within the client’s own physical abilities. Pain, unusual discomfort or other health-related reactions must be reported to byFrann immediately.
 

9. No Medical or Therapeutic Treatment

The services provided by byFrann are intended to support clients in the areas of movement, training, nutrition, mindset, habits and recovery.

They do not replace medical, physiotherapy, psychotherapy, psychiatric or other medical examination, diagnosis or treatment.

Nutrition-related information and recommendations do not constitute medical nutrition therapy or treatment of medical conditions.

Where health complaints or medical conditions are present, it is the client’s responsibility to consult appropriately qualified professionals.
 

10. Client Participation

The success of the support provided depends significantly on the client’s active participation.

This includes in particular:

• honest and complete information regarding the client’s personal and health-related circumstances

• independent implementation of agreed training or lifestyle steps

• timely communication of complaints, injuries or relevant changes

• respectful conduct

• adherence to agreed appointments

byFrann may provide recommendations and support. Decisions and their implementation remain the responsibility of the client.
 

11. Communication and WhatsApp Support

Where included in the booked service, personal support may be provided via WhatsApp or a comparable communication channel.

The type and scope of this support depend on the respective offer.

WhatsApp support does not imply permanent availability. Messages are answered within the support times agreed in the respective offer or within usual response times.

WhatsApp and comparable communication channels are not suitable for medical emergencies or other urgent situations.
 

12. Materials and Intellectual Property

All training plans, nutrition materials, worksheets, concepts, programmes, texts, videos and other materials provided by byFrann are protected by copyright.

They are intended exclusively for the personal use of the respective client.

Any sharing, publication, reproduction or commercial use without the prior written consent of byFrann is prohibited.
 

13. Data Protection and Confidentiality

Personal information as well as content from coaching and training sessions will be treated confidentially.

Personal data is processed in accordance with the Privacy Policy published on www.byfrann.ch and the applicable data protection laws.
 

14. Liability

byFrann is liable for damages insofar as they have demonstrably been caused by intentional or grossly negligent conduct.

To the extent permitted by law, any further liability is excluded.

In particular, byFrann accepts no liability for damages arising from:

• incomplete or incorrect health information

• failure to follow instructions or recommendations

• independent performance of exercises contrary to recommendations

• pre-existing health complaints or injuries

• personal decisions made on the basis of coaching or training content

• loss of or damage to personal belongings

Mandatory statutory liability provisions remain unaffected.
 

15. Changes by byFrann

byFrann reserves the right to adjust appointments, locations, content or organisational arrangements where this is required for organisational, health-related or other objective reasons and is reasonable for the client.

Significant changes to an agreed service will be communicated in good time.
 

16. Final Provisions

Should individual provisions of these General Terms and Conditions be invalid or unenforceable, the remaining provisions shall remain unaffected.

Any amendments or additions to contractual agreements must be made in writing. Email is considered sufficient written form.

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Swiss law applies.

The place of jurisdiction is Zug, Switzerland, to the extent permitted by law.

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Version: October 2026